Refund policy

Club Extc - No Return and Refund Policy

I. Introduction

Thank you for choosing Club Extc. We take pride in our commitment to delivering high-quality products and services to our valued customers. This No Return and Refund Policy reflects our dedication to maintaining transparency and setting clear guidelines regarding product returns and refunds until further investigation.

Please carefully review this policy before making a purchase. By engaging in any transaction with Exotic Industries, you accept and agree to the terms and conditions set forth in this policy. If you have any questions or concerns, please contact our customer support team before proceeding with your purchase.

II. No Return Policy

Club Extc strictly maintains a "No Return" policy until further investigation. We do not accept returns for any products or services unless certain criteria are met, which will be subject to investigation by our team. These criteria include:

  1. Defective or Damaged Products: If the product you received is defective or damaged, you must notify us within 14 days days of receiving the product. Club Extc will conduct an investigation to determine the nature and cause of the defect or damage.

  2. Incorrect Product Delivered: In the event that you receive a product different from what you ordered, please contact our customer support within 14 days. We will investigate the error and take appropriate actions.

  3. Undelivered Orders: If your order has not been delivered within the specified timeframe or if the tracking information shows that it has been lost in transit, we will initiate an investigation to locate your order.

III. Refund Policy

Club Extc maintains a "No Refund" policy until further investigation is complete. Refunds will only be issued under the following circumstances:

  1. Defective or Damaged Products: If our investigation concludes that the product is indeed defective or damaged and the issue is not due to misuse or negligence on the part of the customer, a refund will be initiated.

  2. Incorrect Product Delivered: If our investigation confirms that the wrong product was delivered, we will offer a refund for the incorrect product.

  3. Undelivered Orders: If our investigation determines that the order is lost in transit and cannot be delivered, a refund will be provided.

IV. Investigation Process

Club Extc is committed to conducting fair and thorough investigations for any return or refund requests. Our investigation process typically involves:

  1. Verification of the issue reported by the customer.
  2. Examination of the product in question.
  3. Communication with relevant parties, including shipping carriers or manufacturers.
  4. Determining the cause and responsibility for the issue.

The investigation process may vary in duration, depending on the complexity of the case, but we will keep customers informed of progress throughout.

V. Customer Responsibilities

To ensure a smooth and efficient investigation process, customers are expected to:

  1. Provide clear and accurate information regarding the issue within the specified timeframe.
  2. Cooperate with Club Extc during the investigation process, including providing photos or other evidence when requested.

VI. Contact Us

If you have any questions or need to report an issue related to your purchase, please contact our customer support team at Email: exoticwrldus@gmail.com.

VII. Updates to the Policy

Club Extc reserves the right to modify or update this No Return and Refund Policy as necessary. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically to stay informed of any updates.

VIII. Conclusion

By making a purchase with Club Extc, you acknowledge and agree to abide by the terms and conditions of this No Return and Refund Policy. We appreciate your trust in our products and services, and we are dedicated to providing you with a satisfactory resolution to any issues that may arise.

This policy is effective from the date mentioned above and supersedes all prior policies and understandings.

Thank you for choosing Club Extc.